Privacy Policy
Effective Date: 18th June, 2025
Only Drains (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Details – Name, phone number, email address, physical address
- Booking Information – Service requested, date/time, property details
- Website Use Data – IP address, browser type, pages visited, and time spent on our site (via cookies or analytics tools)
2. How We Use Your Information
We use your personal information to:
- Schedule and deliver drainage services
- Send confirmations, invoices, and updates
- Communicate with you about quotes or follow-ups
- Improve our website and service offerings
- Meet legal, regulatory, or insurance obligations
We do not sell, rent, or share your personal information with unauthorised third parties.
3. How We Store and Protect Your Data
Your information is stored securely using encrypted tools and trusted third-party software. We take reasonable steps to:
- Prevent unauthorised access or disclosure
- Secure data through firewalls and password protection
- Limit access to only essential staff or technicians
4. Third-Party Services
We may use secure third-party tools (e.g. payment gateways, booking platforms, Google Analytics) to help manage our business. These providers have their own privacy policies and comply with industry security standards.
5. Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections to incorrect or outdated information
- Request deletion of your personal information (unless we are legally required to retain it)
- Withdraw consent for marketing communications at any time
To exercise your rights, contact us at:
📧 raymond.winslow@outlook.com
📞 +64 273 201 302
6. Cookies and Tracking
Our website may use cookies to enhance your experience, remember preferences, and gather basic analytics. You can disable cookies in your browser settings if you prefer not to be tracked.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We recommend reviewing it regularly for the latest information.
8. Contact Us
For questions or concerns about your privacy or this policy, please reach out:
Only Drains
📧 admin@onlydrains.co.nz
📞 +64 21 499 351